Implementation Consultant

About ORTEC

Our people make the difference!

We are a purpose driven company with ambitious, highly skilled people and an academic culture that we are proud of. We use our passion for mathematics to optimize organizations and, with every mathematical optimization and analytics solution we implement, we make the world a little better.

At ORTEC, you will be part of a unique organization and team! We will support you in finding your strengths and the best way to succeed within the company through a challenging, hands-on experience.

Description of activities:

You will implement and support the ORTEC optimization solutions for customers inside and outside Greece. You will be responsible for customer satisfaction both on site and remotely via email/phone.

You will achieve your results by being a reliable consultant, motivated and well-organized and by forming the essential link between the ORTEC product experts and the end-users (planners) at the customer.

You will work in ORTEC Greece office based in Athens, but you will have frequent contact with colleagues from ORTEC offices around the world.

General tasks:

• Analyze and understand customer requirements for Supply Chain Planning & Optimization;
• Solve problems, propose technical solutions in order to meet customer needs;
• Configure technical solution, using SQL, XML / XSL, SQL Reporting and other internal tools;
• Mitigate change requests and always come up with the best solution for both customers and our company;
• Ensures transparency of the project status and communicates with all the stakeholders (Project Manager, customers, team members)
• Facilitate training sessions with the users;
• Write internal and external documentation, create and update action lists;
• Enable a good hand over to Service Desk, once the implementation process is over.

Requirements

• University education in Informatics, Engineering, Economics or similar studies;
• Good general IT knowledge: Microsoft Office, XML, MSSQL;
• Previous experience with client-server applications, databases, cloud solutions, VMware;
• 3-5 years of relevant experience in IT or Logistics sector;
• Fluent in English and Greek, preferably 1 other language;
• Excellent communication skills;
• Affinity with Logistics and IT;
• Reliable, able to organize own work;
• Willingness to travel, also outside Greece;
• Motivated and ambitious;
• Result and customer oriented;
• Fast learner, self-educated.

What do we offer?

• Enjoy an open, kind and fun culture;
• Challenging projects for international customers;
• A dynamic environment with opportunities to fulfill your ambitions & to evolve initiatives;
• Support for learning and own development;
• Travel opportunities;
• Salary package which will grow with your career  ;
• Social events for employees.