We at ORTEC CEE are currently seeking a Service Manager to join our team!
You will have the opportunity to bring your expertise and make the difference in this area by proposing new solutions and improvements that will drive to a better platform performance, efficiency and stability.
Who you are:
What you will do:
o Total managed issues
o Issues out of SLA
o Number of escalations
o Customer Satisfaction rate for your allocated region
o Act as Problem Manager and work closely with Problem Analyst
What we offer:
Our people make the difference and are our most valuable asset
We are a purpose driven company with ambitious, highly skilled people and an academic culture that we are proud of. We use our passion for mathematics to optimize organizations and, with every mathematical optimization and analytics solution we implement, we make the world a little better.
At ORTEC, you will be part of a unique organization and team! We will support you in finding your strengths and the best way to succeed within the company through a challenging, hands-on experience.