Support Consultant

About ORTEC
ORTEC is the world’s largest supplier of optimization software, advanced analytics and consulting services. For nearly 40 years, we have helped more than 1,200 leading companies optimize supply chains through fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting and network planning. We make our customer’s business more efficient, more predictable, and more effective by turning complex challenges into easy-to-use solutions.

Our Team & Culture

ORTEC has approximately 1,000 employees worldwide and offices in 13 countries around the globe

Our employees are recognized as the driving force behind our success. They usually have a master’s or bachelor’s degree, a strongly developed talent for analytical thinking and a drive to identify and solve complex problems. ORTEC’s culture is open and informal, driven to promote collaboration and provide significant ownership and responsibility throughout your career.
We offer a pleasant and challenging work environment where employees are encouraged to take ownership of their personal development. We believe it is important our employees get the opportunity to bring out the best in themselves while maintaining a good work-life balance. Our growth and success can only be achieved through happy employees.

 You will work from our Rio office with possible travel to customer sites.

 About the position:

As a Support Consultant you are the link between existing clients and ORTEC in the support phase of the use of the ORTEC solutions. You are a member of the central service desk and support customers in the use of the ORTEC applications. You are responsible for proper monitoring of reports of clients, both functional and technical. You are communicating closely to customers on status, progress and solutions, and assure support is in line with long term, sustainable quality. Data import and setup.

You will work from home office or our office in Rio. Travel needs depend on the project, customer visits are common.

 About the profile
The preferred background (Master or Bachelor degree) is a study in a field related to Industrial engineering, Business/Management Information systems, Operations research or Applied Mathematics.

Successful implementation consultants display a combination of both technical and personal skills.

Technical skillset:

• A strong affiliation with IT / computers. Preferably with programming / database experience, willing to learn SQL and XML/XSL.
• General understanding of supply chain logistics.
• An academic, structured way of analyzing and solving problems.

Personal skillset:

• Clear communicator. Willing to ask questions besides being a good listener
• For example when training customers how to use the system
• Able to give presentations
• Positive and pro-active attitude.
• Team player and can work with people from different backgrounds i.e. country, culture, and education.

Benefits and Perks:

Beyond a stellar work environment, friendly people and inspiring work, we have some great benefits and perks:

• Medical, dental and vision coverage
• Private Pension
• Life Insurance
• Gas ticket
• Home Office Allowance
• Free healthy snacks and beverages at the office

Growth opportunity

 We offer a tailor-made growth path for the right candidates. Your development will be monitored and reviewed multiple times a year, so you can grow into a position that matches your ambition. Due to our current growth potential and impressive track record, there are many opportunities available.

Will YOU join our team?

TO APPLY this job, please send an email to Bruna.Moscoso@ortec.com